Terms and Conditions

1. Scope

These terms apply to all orders you place as a consumer through the online shop alplust.ch. Your contractual partner is Design Tronic GmbH, Kantonsstrasse 20, 6207 Nottwil (referred to below as “we”). We deliver within Switzerland only.

2. Conclusion of contract

The presentation of products in the shop is not a binding offer but an invitation for you to place an order. By completing the order process through Stripe Checkout, you make a binding offer to buy the items in your cart. The contract is concluded as soon as we confirm your order by email.

The order process has the following steps: you add items to the cart. In the cart you can change the quantity and selection at any time or remove items. At checkout you enter your delivery and payment details and can check and correct them before buying. By clicking the payment button you place your binding order.

3. Prices

All prices are in Swiss francs (CHF) and include any applicable value added tax. The price shown in the shop at the time of the order applies.

4. Shipping costs

Shipping costs may be added to the item prices. The applicable shipping costs are shown to you before you complete the order, at checkout. Above a certain order value we deliver free of shipping charges; the relevant amount is likewise shown at checkout.

5. Payment methods

Payment is processed through the payment provider Stripe. Cards, TWINT, Apple Pay and Google Pay are available. Billing is exclusively in Swiss francs (CHF).

Gift vouchers: vouchers bought on alplust.ch are valid for purchasing products in this shop. The voucher value is deducted at checkout; any remaining balance stays on the same code and can be redeemed with later orders. Vouchers do not expire, are not paid out in cash and cannot be combined with promotion codes. One code can be redeemed per order.

6. Production and delivery

Our products are made to order using print-on-demand, individually for you, only after you place your order. Production usually takes around 2 to 5 working days, plus the shipping time on top. These figures are indicative and are not guaranteed delivery times. We deliver only to addresses in Switzerland.

7. Returns and exchanges

Under Swiss law there is no statutory right of withdrawal or return for an online purchase. We voluntarily grant you a 14-day right of return from receipt for items that are unworn, unwashed and in their original condition. It requires prior notice by email to info@alplust.ch with your order number and a photo; we then send you the return address. You pay the return postage. Returns are by mail only, in protective packaging; we only refund an item that arrives clean and undamaged. We refund the value of the goods within 14 days of receiving the return to the payment method you used; the order’s shipping costs and the return postage are not refunded. Exchanges are excluded. You can find the details on the Returns and exchanges page.

8. Warranty and defects

If an item is defective, damaged or misprinted on arrival, we replace it free of charge. If a replacement is not possible, we refund the purchase price and the shipping costs. Further warranty claims are excluded; for defects concealed fraudulently, the statutory rights apply. To arrange this, contact us within 14 days of receipt by email at info@alplust.ch, enclosing a photo in which the defect is visible.

9. Liability

We are not liable for slight negligence, to the extent the law permits such an exclusion. Liability for intent and gross negligence remains unaffected.

10. Data protection

How we handle your personal data is explained in our privacy policy.

11. Applicable law

Swiss law applies.